September's Column - Give a Teen a Kudos Rather than the Finger

If you want better out of youR teen, or anyone else’s for that matter, read my September County Kids article, keeping  in mind the potential difference we could make by being positive over negative when talking to teens.


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Back to School Anxiety: Bullying

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Good Customer Service At Home

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Over the years, my careers have mainly been customer service based. I started in a family business and then moved on up through the rungs from waitress, to hostess, to sales associate, manager and eventually the GM of a hotel. In all my years, my training taught me that you should always do your best to take your customer all the way to what they need, make them happy, and never leave them until they are done with you. I pride myself on my customer service abilities. Though the other day, I think I failed at customer service in my own home! I was getting ready to cut my daughter's hair and because of how long it had gotten (she's been growing it out for a year!) I felt this time it would be best  if instead of me spritzing it with water, she could wash and condition it real quick. She was fully clothed so I just suggested she run into the bathroom and wash her hair in the tub. She’s fourteen. I suppose I just assumed that she knew how to kneel over the tub and do it.
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